Frequently asked questions
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What is forex?
Foreign exchange, or forex, is the global market of the world’s currencies, where the values of different currencies are pitted against each other in the form of forex pairs, such as EUR/USD, AUD/JPY, etc. The forex market determines the exchange rates of each currency.
Read this article to learn more about trading forex on Deriv.
What are commodities?
A commodity is either grown or produced naturally in the environment, such as agricultural products, livestock, crude oil, and precious metals like gold and silver.
Read this article to learn more about trading commodities on Deriv.
What are stock indices?
Read this article to learn more about trading stocks on Deriv.
What is derived?
Derived indices consist of asset prices generated from real-world and simulated markets and indices, with little to no influence from real-world events. You can trade from a variety of derived indices, including synthetic indices, derived FX indices, and basket indices.
Available 24/7, our synthetic indices emulate price movements of real-world markets with varying levels of volatility. As they aren’t based on actual underlying assets, they are unaffected by real-world market events. The pricing of our synthetic indices is backed by algorithms that are audited for fairness by an independent third party. Read this article to learn more about trading synthetic indices on Deriv.
Derived FX indices are simulated assets with prices derived from the price movements of real major forex pairs. Our algorithms track real-world currency prices and dampen fluctuations caused by news events and market sentiment. Plus, you can choose to trade them at the volatility you prefer.
With basket indices, you can trade your favourite asset against a basket of five major global currencies, each weighted by 20%.
Due to regulatory requirements, derived indices are unavailable in some countries. Refer to ‘Product offering’ in our terms of use for more info.
What are contracts for difference (CFDs)?
CFDs let you predict the price movement of underlying assets without actually owning them. With CFDs, you open a position based on your prediction, and you’ll earn a profit if you close your position when the price moves in your favour.
Read this article to learn more about trading CFDs on Deriv.
What payment methods can I use for deposits and withdrawals?
You can use debit and credit cards, e-wallets, cryptocurrency wallets, and payment agents for deposits and withdrawals (see our payment methods page for a complete list). Once you log in to your Deriv account, you’ll be able to see payment methods available in your country on the Cashier page.
Can I deposit with my friend's/family member's debit/credit card or e-wallet?
No. To keep your funds safe, you are strictly prohibited from using payment methods that are not yours. If you do use someone else’s payment method, we’ll suspend your Deriv account for security purposes.
What conversion rates do you use for deposits and withdrawals?
The currency conversion for your deposits and withdrawals are done by your payment service provider. For example, if you use Skrill, your transaction amount will be converted by Skrill. Please check with your service provider regarding the conversion rates used for your deposits and withdrawals.
How long does it take for my deposits and withdrawals to be processed?
We process your deposits and withdrawals internally within 1 to 3 business days (depending on your payment method). It may take longer for your funds to reach you due to the different processing times by banks and payment service providers. See our Payment methods page for a complete list of the processing times for each payment method.
Why can't I see any payment methods on the Withdrawal page?
Your payment method will only appear on the Withdrawal page after you’ve made your first deposit. If you’ve made a deposit and still don’t see your payment method on the Withdrawal screen, it’s probably because the payment method you used for the deposit cannot be used for withdrawals. In this case, you may need to use a different payment method that supports withdrawals, too. Contact us via live chat if you need help.
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